Label The Muse Product Warranty

Label The Muse Product Warranty

At Label The Muse, we pride ourselves on crafting artisan-made, high-quality products that are designed to last. Each purse is meticulously handcrafted with the finest materials to ensure durability, style, and functionality. We want your Label The Muse purse to be a cherished part of your collection for years to come, which is why we offer a comprehensive warranty.

Click here to register your handbag purchase.

Click here to submit a Warranty and Refurbishing Request Form.

Coverage

Our limited warranty covers defects in material and workmanship for a period of 12 months from the original date of purchase. This warranty applies to the following:

  • Stitching: We will repair any issues with stitching that arise due to craftsmanship within the first year.
  • Hardware: Our hardware, including zippers, clasps, and straps, is covered against any functional defects.
  • Interior Linings: Issues with the interior lining, zippers, or interior components are included in this warranty.

Exclusions

Please note that our warranty does not cover:

  • Damage resulting from misuse, accidents, or neglect, including but not limited to water damage, abrasion, or excessive wear.
  • Normal wear and tear, such as fading of materials, minor scratches, or natural aging of leather.
  • Damage caused by unauthorized repairs or modifications.
  • Custom Additions: Purses with custom elements (e.g., fur, pearls, 3D designs) are not covered for alterations or damage resulting from those elements.

Repair and Refurbishing

We understand that over time, your purse may need care and attention. In addition to our warranty, we offer refurbishing services to help restore the look and feel of your purse, ensuring it remains a timeless piece.

  • Free Repairs: Any issues related to craftsmanship (e.g., defective stitching, hardware failure) will be repaired free of charge under warranty.
  • Refurbishing Services: If your purse requires refurbishing due to wear, you can opt for this service at a cost of $100–$200, depending on the level of work required. This service includes cleaning, reconditioning the materials, and fixing minor damages not covered by the warranty.

Hardware Replacement

We recognize that hardware is a crucial part of the luxury experience. If the hardware on your purse fails within the first year of purchase, we will replace it for free. After the warranty period, hardware replacement is available for a reasonable fee.

How to Request a Repair or Replacement

If you believe your purse is eligible for repair or replacement under the warranty, please follow these steps:

  1. Contact Us: Reach out to us at [heygirl@labelthemuse.com] with your order number and a description of the issue.
  2. Return Instructions: If necessary, we’ll send you return instructions. Please pack your purse securely to avoid any further damage during shipping.
  3. Assessment: Our team will assess your purse and determine if it falls under warranty coverage. If it does, we will repair or replace the item at no additional cost to you.

Luxury You Can Trust

Our commitment to quality is at the heart of Label The Muse, and we are here to ensure that your purse remains as beautiful as the day you bought it. We stand by the craftsmanship of every piece, and with our warranty, you can shop confidently, knowing that we are here for you every step of the way.